Spa Policies

While we love children, in order to maintain a quiet spa atmosphere we ask that you leave children at home and please silence cell phones upon arrival.

In order to maximize your visit, please arrive at least 15 minutes prior to your appointment. If you are running late, we will do our best to accommodate you for the full length of your allotted time, schedule permitting. Otherwise, we regret your treatment will still have to end on time, so as not to delay the next guest. Appointments cut short due to late arrival are payable in full.

Making an appointment with one of our professionals allows us to reserve time and space for your exclusive care. For this reason, we reserve the right to charge your Credit Card or Gift Certificate for any same day Cancellations, No-Shows, or Reschedules. There will be a 50% fee charged for same day cancellations (or) a $15 fee for rescheduling. No-Shows will result in a charge of 100% of the service value(s). Please leave a detailed message should you reach our voicemail outside of business hours.

Gratuities comprise an important portion of your service provider’s income, and it is a nice way to say “thank you” for personalized attention. For non-medical treatments, a range of 15-20% is customary. 

Our services and prices are subject to change without prior notice on our website or printed materials. The COVID service charge cannot be waived nor discounted upon checkout.

All gift certificates hold 100% value until 1 year from date of purchase and are fully transferable within that 1 year period not extending the original expiration date. After 1 year from purchase, the gift cards value will start to diminish as follows:

• 3-6 mths post expiration-25%
• 6-9mths post expiration- 50%
• 9-12 mths post expiration- 75%

Any gift card redeemed after 12 months post expiration will hold a 15% value until it becomes void. After 5 years from purchase date, gift cards are void. Gift cards are non-refundable & not redeemable for cash. Purchase online and print or email to recipient. We will also be more than happy to mail one to the recipient for an additional $3.95.

You will be asked to fill out a brief intake form containing general health information, allowing us to provide you with the safest, most appropriate treatments.