Spa Policies

We only accept Natural Elements Spa issued Gift Cards/E-gift cards and Visa/Mastercard Gift Cards/E-gift cards. We DO NOT accept Spa Finder,  Spa Week,  Spa Wellness, etc. 

Guests must be at least 18 years of age. Those aged 16 through 17 are eligible to receive facial treatments, nail and hair care services only, and must be accompanied at all times by a parent or legal guardian at least 25 years of age. 

A credit card is required to secure your reservation. In order to maximize your visit, please arrive at least 20 minutes prior to your appointment. If you are running late, we will do our best to accommodate you for the full length of your allotted time, schedule permitting. Otherwise, we regret your treatment will still have to end on time, so as not to delay the next guest. Appointments cut short due to late arrival are payable in full.

Making an appointment with one of our professionals allows us to reserve time and space for your exclusive care. For this reason, we reserve the right to charge your Credit Card or Gift Certificate for any Cancellations within 24 hours, No-Shows, or Reschedules. There will be a 50% fee charged for same day cancellations (or) a $25 fee for rescheduling. No-Shows will result in a charge of 100% of the service value(s). Please leave a detailed message should you reach our voicemail outside of business hours. As a courtesy, we provide email and text message appointment reminders through a 3rd party software. If for some reason you did not receive this reminder, please understand, it is still your responsibility to remember the appointments you make and you will still be responsible for any "no-show" penalties. We encourage you to use  your own reliable method of scheduling alerts and reminders.

Gratuities comprise an important portion of your service provider’s income, and it is a nice way to say “thank you” for personalized attention. A range of 18-22% is customary and greatly appreciated. 

Our services and prices are subject to change without prior notice on our website or printed materials. 

We may contract with companies or persons to provide certain services including text
marketing, credit card processing, scheduling software, data analysis and
management, promotional services, etc. - collectively, Business Service Providers. We provide our Business Service Providers with the information needed for them to perform these services for our business.

We do not share your personal information with third parties for those third parties’ direct
marketing purposes; we do not buy, sell, or share text messaging opt-in information.

Text Marketing and Notifications

By subscribing to Natural Elements Spa and Salon text notifications, you consent to receive recurring automated marketing messages and appointment reminder messages at the phone number provided. The frequency of messages varies. Consent is not a condition of purchase. Standard message and data rates may apply. You can unsubscribe from receiving text messages at any time by replying STOP to our messages, or by following the instructions provided in the message. For more information on our messaging terms and conditions, text "HELP" to the number you received messages from, or contact customer support at (757)436-1141

Personal Information Used for Text Marketing

To deliver text messages, we collect:

Your Phone Number: So we can send text message notifications regarding your interest in our products and services.

Appointment Information: To send reminders or promotional offers.

We respect your privacy and are committed to protecting personal information.

Third-Party Service Providers

We may share your phone number and other relevant information with third-party text messaging platforms that facilitate the delivery and management of our text marketing campaign. These service providers are prohibited from using your personal information for any purposes other than enabling Natural Elements Spa and Salon text messaging service.