Spa Policies

Guests must be at least 18 years of age. Those aged 16 through 17 are eligible to receive facial treatments, nail and hair care services only, and must be accompanied at all times by a parent or legal guardian at least 25 years of age. 

A credit card is required to secure your reservation. In order to maximize your visit, please arrive at least 20 minutes prior to your appointment. If you are running late, we will do our best to accommodate you for the full length of your allotted time, schedule permitting. Otherwise, we regret your treatment will still have to end on time, so as not to delay the next guest. Appointments cut short due to late arrival are payable in full.

Making an appointment with one of our professionals allows us to reserve time and space for your exclusive care. For this reason, we reserve the right to charge your Credit Card or Gift Certificate for any Cancellations within 24 hours, No-Shows, or Reschedules. There will be a 50% fee charged for same day cancellations (or) a $15 fee for rescheduling. No-Shows will result in a charge of 100% of the service value(s). Please leave a detailed message should you reach our voicemail outside of business hours. 

Gratuities comprise an important portion of your service provider’s income, and it is a nice way to say “thank you” for personalized attention. A range of 18-22% is customary and greatly appreciated. 

Our services and prices are subject to change without prior notice on our website or printed materials. 

We may contract with companies or persons to provide certain services including text
marketing, credit card processing, scheduling software, data analysis and
management, promotional services, etc. - collectively, Business Service Providers. We provide our Business Service Providers with the information needed for them to perform these services for our business.

We do not share your personal information with third parties for those third parties’ direct
marketing purposes; we do not buy, sell, or share text messaging opt-in information.

You will be asked to fill out a brief intake form containing general health information, allowing us to provide you with the safest, most appropriate treatments.